Adept Reno and Paint
Effective Date: February 2026
At Adept Reno and Paint, discretion, professionalism, and trust are foundational to how we operate. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us online or offline.
1. Information We Collect
To deliver a high-quality renovation and painting experience, we may collect:
- Full name
- Email address
- Phone number
- Property address
- Project details and scope information
- Photos or videos of your property (if provided)
- Payment and billing details
- Website usage data (IP address, device type, cookies, analytics data)
We collect only the information reasonably necessary to provide accurate estimates, manage projects professionally, and deliver exceptional service.
2. How We Use Your Information
Your information may be used to:
- Provide renovation or painting consultations and written estimates
- Schedule site visits and project timelines
- Communicate regarding your project progress
- Process invoices and payments
- Improve our services and customer experience
- Send project updates or important service notifications
- Send promotional communications (with proper consent)
We do not sell or trade personal information.
3. Email & SMS Communications (CASL Compliance)
In accordance with Canada's Anti-Spam Legislation (CASL):
- We will only send promotional emails or SMS messages with your express or implied consent.
- You may receive transactional messages related to quotes, appointments, invoices, or active projects.
- Marketing messages may include promotions, seasonal service reminders, or renovation updates.
Every marketing email or SMS will include:
- Our business identification
- Contact information
- A clear unsubscribe mechanism
You may withdraw consent at any time by:
- Clicking "unsubscribe" in our emails
- Replying "STOP" to SMS messages
- Contacting us directly
Withdrawal of consent does not affect communications required to complete an active project.
4. Advertising, Analytics & Tracking Technologies
To maintain a premium client experience and improve our marketing performance, our website may use:
- Google Analytics
- Google Ads conversion tracking
- Facebook / Meta Pixel
- Other remarketing or analytics tools
These technologies may collect:
- IP address
- Device type
- Browser information
- Pages visited
- Time spent on site
- Ad interaction data
This information helps us:
- Understand how visitors use our website
- Measure advertising effectiveness
- Improve our website performance
- Deliver relevant advertising across platforms
These third-party providers manage the data according to their own privacy policies.
You may control cookies through your browser settings or through available opt-out tools provided by Google and Meta.
5. Sharing of Information
We may share personal information only when necessary to deliver our services, including with:
- Payment processors
- Accounting professionals
- CRM or project management software providers
- Subcontractors engaged for your project
- Website hosting and analytics providers
All partners are expected to safeguard your information appropriately.
We never sell personal data.
6. Data Security
We implement reasonable administrative, physical, and technical safeguards to protect your information against unauthorized access, misuse, or disclosure.
Access to client information is limited to individuals who require it to perform their professional duties.
7. Data Retention
Personal information is retained only as long as necessary to:
- Complete your renovation project
- Meet legal, tax, or regulatory obligations
- Resolve disputes or warranty matters
When no longer required, data is securely deleted or destroyed.
8. Your Rights Under Canadian Law
Under PIPEDA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
Requests may be submitted to:
We will respond within the timeframe required by law.
9. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in law or business practices. The most current version will always be posted on our website.
11. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact: